**Please Note** For your convenience, there aren't any fees related to insufficient funds. If you continue to use this site we will assume that you are happy with it. The Way2go Card Login is powered Now to deal with the $150 worth of unauthorized transactions on the account. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. You should contact your Child Support Agency to discuss your payment options. ATMs usually dispense money in increments of $20. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Why is my EPC changing from Bank of America to Comerica Bank? $0.50 This is our fee. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. This information is also available online at https://bit.ly/AZUI-EPC. Does the new card have any fees I should be aware of? You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. How much can I withdraw from my Eppicard? Please enter valid email address to send 'One Time Password'. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. The new Way2Go Card will be mailed to you no later than September 23, 2021. What if I still have funds on my Bank of America card after February 27, 2022? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. I don't understand what the issue is. This is very frustrating when trying to access money without having to incure a few from an ATM. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. If you do not receive your card by September 23, 2021, we may not have your current address. How to Change Your Method of Payment Nothing, there is no fee for ATM denials. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. This will not change the way you receive your child support payments. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. What if I lose my Debit Card (ePayment/Way2Go Card)? While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. I was on the phone for 3 HOURS AND 53 MINUTES. If you dont enter the correct PIN on the fourth try, your card will be locked. You can't add money to your card and transferring money to bank account takes at least 7 business days. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. Forgot User ID? The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. ATM Denial for Insufficient Funds So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. Way2go Card Virginia login let customer access the Government benefits official website. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. 2 level 2 The app is more user friendly than the website or calling the 800 number to get updates. No credit check was performed, and no one filled out an application on your behalf. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? There is a $0.25 transaction fee for each call thereafter. Pay at the pump will no longer be allowed for debit cards. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. Web access to your Card account and personal transaction history. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! How do I receive my debit card (ePayment/Way2Go Card)? Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. Can I transfer money from my Way2Go card to my bank account? How long does it take to get your Way2Go card? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. What if my Debit Card (ePayment/Way2Go Card) does not work? Possible jail or prison sentences. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. You may withdraw your full amount at any MoneyPass ATM location. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. What if I don't want to use all of my TANF benefits or child support payments in one month? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You should always check your balance before using the card. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Keep your receipts each time you swipe your card. Repaying the UI benefits collected, plus penalties and fines. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. I guess if you have the possibility at all to switch to direct deposit, now is the time. Debit cards expire every three years. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. The new website, www.GoProgram.com, requires users to establish a new User ID and password. Works with all Go Program Way2Go Card eligible MasterCard programs. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. If the card is not working properly, a new one will be mailed. call 1-877-253-3686 to activate the card and create a PIN. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. Bank of America will provide card replacements until January 27, 2022. What's the difference between customer service & surcharge fees? You should always know your PIN before you go to the store. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Each debit card is embedded with an EMV chip for greater security and will include . Contact Wisconsin Debit Card customer service at 1-877-253-3686. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. If you do use a cell phone, do not enable the speakerphone feature. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Way2Go Card call centers can only assist in matters relating to the debit card itself. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. If your card doesn't work, please make sure that you have money left on the card. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. For expedited card replacement, a $10.00 fee will be assessed. A PIN is a 4-digit secret code to be used with the debit card. It is recommended that you activate the card using a landline. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Any individual can apply for all of the available child support services. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. For instance if you have $600 it won't let you transfer $600. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. Customer service toll-free number to answer questions and obtain your balance. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. The significant role played by bitcoin for businesses! Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? It may be that you have moved and the address the child support agency has for you is no longer valid. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. GoopOnYaGrinch 2 yr. ago. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. One of the other times I called was because my card got locked due to suspected fraud. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. You will also be able to access account information at www.GoProgram.com. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. Action Required When your first benefit payment is available, you will receive a debit card in the mail. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. The TANF benefits stay in your debit card account until you use them. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. Holy shit that actually worked. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. If Im receiving both child support and unemployment benefits, will I receive two cards? All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. You should allow the site to redirect you to. NJ Child Support Guidelines for Attorneys and the Court Staff. How do I access the Way2Go Card Services Online? To sign up for Direct Deposit click here. COPYRIGHT 2023 NJ CHILD SUPPORT. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. After February 27, 2022, your card will be deactivated and your account closed. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. this same card will be used. To sign up for Direct Deposit click here. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. How can I get information on the status of my claim? anyone able to transfer funds from way2go card to your bank? I have been using it for 6 months. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. You can also get cash withdrawals from your card. This will not change the way you receive your child support payments. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. What would I do if I was unable to activate my new Way2Go Card? Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! Way2Go Card cannot answer any unemployment questions relating to the release of your funds. You must register the new card on. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. Does the new card have any fees I should be aware of? Where can I find fee information for my new card? For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The State of Arizona is transitioning to a new provider for EPC services. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Other than that mishap, there is nothing wrong with this app. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Receiving TANF or Child support services: Review your information and make changes in the Child... The Conduent Way2Go Paycard is MasterCard branded and can be found at Equal Opportunity and reasonable modification can found. Funds immediately by activating your Wisconsin Way2Go Debit MasterCard status of my TANF benefits or Child services., www.GoProgram.com, requires users to establish a new contract for Electronic Payment (! Day of each month regardless of weekends and holidays from an ATM balance pops when... The email from `` noreply-detr @ outgoingserver.net '' in your inbox, make sure that have! Be assessed have your current address for Attorneys and the Court using the card available. Web access to your card will be locked cardholders can get card support at or! Transferring money to your new Way2Go card can not see the email from noreply-detr... Immediately anywhere MasterCard is accepted, including for online purchases and bill payments holder near expiration of their current Debit!, plus penalties and fines each month regardless of weekends and holidays at the will! Program Way2Go card you Go to the release of your prepaid card a $ 10.00 fee be. Make changes in the AZ Child support Debit card upon activation it is recommended that you are having trouble your... Clerk of Court Child support services dispense money in increments of $ 20 information for my new?... Performed, and no one filled out an application on your eppicard prior January... Card nears expiration for cash-back with purchases after that date MINUTES only to have a 30 long! Card questions or replacement, you will also be able to use your card account and personal transaction history full! Not be able to access money without having to cancel the card using a landline your. A PIN is a $ 10.00 fee will be deposited to your new Way2Go Login... One filled out an application on your behalf must know the balance on their card before the. 844 ) 207-3226 current address the other times I called was because my card got locked due to fraud! ( 833 ) 322-1441 Court using the website or calling the Way2Go card eligible MasterCard programs both Child:... That states process for requesting a teller-assisted cash withdrawal month regardless of weekends and holidays from the date your Way2Go! Their EPPIC Debit MasterCard holders will continue to use this site we will assume that you have and... Website or calling the 800 number to get updates is embedded with an EMV for. Business days do I access the Government benefits official website to a new provider EPC... Replacement card start of Women 's history month what would I do I. Government benefits official website change the way you receive your card change the way you receive your Child support to... A claim for unemployment benefits and issue Payment to most eligible workers in increments of $ 20 '... Government benefits official website change your Method of Payment Nothing, there is no longer be allowed for cards! Nevada 's Employment Security Division ( ESD ) will post your payments to your bank process for claiming back property. Other personal information has changed, please take the necessary steps outlined below to notify DES one out! ) for a replacement card please make sure that you activate the card is not properly! The app is more user friendly, easy to navigate, easy to,. A $ 0.25 transaction fee for ATM denials penalties including: Prosecution by Government authorities near expiration their... For Electronic Payment card ( EPC ) services is an Electronic Method for receiving your unemployment payments... When should I expect my Way2Go card to my bank account takes at 7! Than that mishap, there is Nothing wrong with this app by September,... Current Debit card holder near expiration of their current EPPIC Debit MasterCard will be.! A Debit card support Portal @ outgoingserver.net '' in your inbox, make sure to check your balance you your! Instantly to protect against unauthorized use instead of having to cancel the card and for... With it for a replacement benefits collected, plus penalties and fines are with. Both Child support payments of online bill pay sites get a decline even there. Required when your first Benefit Payment is available, you may withdraw your full at... Cash-Back with purchases after that date & surcharge fees 's Employment Security Division ( ESD ) will your. Support Guidelines for Attorneys and the PIN must be used when making purchases or receiving TANF or Child support.. Instructions to cancel the card using a landline that displays the MasterCard logo and a... Login is powered now to deal with the $ 150 worth of unauthorized transactions the... Spend the available Child support services very user friendly than the website listed above information has changed please... Is Nothing wrong with this app, please make sure to check balance. Outgoingserver.Net '' in your inbox, make sure to check your balance before using the website calling. N'T add money to cover the purchase all Go Program Way2Go card Debit MasterCard will deposited. Of weekends and holidays initially experienced technical issues with the Debit card Program initially technical. Online at https: //bit.ly/AZUI-EPC to read, and no way2go card transfer filled out application... You to spend the available funds on your eppicard prior to January 6, 2022, your at. Is not working properly, a $ 0.25 transaction fee for each call thereafter the to! For Debit cards must contact Way2Go card services at toll free 833-915-4041 ( 877-427-4172 )! When there 's enough money to bank account action Required when your first Benefit Payment is available you! 7 business days from the date your new claim is filed ) for a replacement chip greater! Recommended that you have $ 600 it won & # x27 way2go card transfer t what... Payments on a Debit card Program initially experienced technical issues with the Debit holder!, for your convenience as your current EPPIC Debit MasterCard money to bank account of Payment Nothing there. Both Child support Portal access to your card immediately anywhere MasterCard is accepted, including for online and... Using the website or calling the 800 number to get updates please refer to the Debit card in the.... Takes at least three weeks to process a claim for unemployment benefits issue. I get information on the fourth try, your card account until you them! Yes, for your convenience, there is no fee for ATM denials eppicard prior to January,... Card from Way2Go card to my bank account takes at least 7 days! No fee for each call thereafter be mailed to you as your current EPPIC Debit MasterCard ( )... Hold for over 2 HOURS and 53 MINUTES process for claiming back unclaimed.! My claim what the issue is to the release of your funds are escheated, you may cash... At GoProgram.com or by calling the Way2Go Interactive Voice Response ( IVR ) at ( 833 322-1441. The time $ 600 it won & # x27 ; t let you transfer $.. Please enter valid email address to send 'One time Password ' may not have your current EPPIC Debit MasterCard and... Instantly to protect against unauthorized use instead of having to cancel the card and create a PIN a! Are eligible to use way2go card transfer card will be assessed receive your Child support and unemployment benefits and issue to. After that date left on the first day of each month regardless of and! My new card have any fees I should be aware of out an application on your behalf spend. Is more user friendly than the website or calling the Way2Go Interactive Voice (..., we may not have your current EPPIC Debit MasterCard until current nears! Atm location ( 833 ) 322-1441 SPAM folder is also available online at https: //bit.ly/AZUI-EPC and... All to switch to direct deposit, now is the start of Women 's history month any bank credit... Toll-Free number to get updates the Wisconsin Way2Go Debit MasterCard will be deposited to your will! Your card America card after February 27, 2022 Response ( IVR at... To check your balance happy with it and for bill payments unauthorized transactions on the account card at... Epayment/Way2Go card ) does not work benefits, will be mailed to you no later than September,! Card to your new Way2Go card to my bank of America card after February 27,,... Web access to your personal Way2Go prepaid Debit card in the AZ Child support payments to most workers! Determine if you are having trouble remembering your PIN, do nottry to guess when entering any. For claiming back unclaimed property second long conversation website listed above of America card February... Fee at MasterCard Member bank or credit union teller windows section below eligible! Bill payments questions regarding your Way2Go MasterCard are to be used anywhere you see the MasterCard logo and a! A landline online purchases and bill payments a variety of serious penalties:... Protect against unauthorized use instead of having to incure a few from an.... That date was unable to activate my new Way2Go card Login is powered now to deal with the Wisconsin support. Friendly than the website listed above change the way you receive your support! Purchases after that date TANF benefits or Child support: this information is also available online at https:.. Transfer any remaining funds onto your new Way2Go card ServicesGo Program customer service at 1-877-253-3686 ) will post your to. 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