Email Address *Required Field. This confirmation will be sent to you within 3 working days after we receive the shipment. Order Number *Required Field. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Returns UK. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). They do not have to provide a reason. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP We have provided detailed information for your returns and a simple guide to the Superdry return policy. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. . In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. Superdry will not accept any return without its original packaging and purchase proof. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Check out this article to know more. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. 5. Code must be entered at checkout. Dont include personal or financial information like your National Insurance number or credit card details. You probably have one of these proofs to make returns. We'll send a return slip to you. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Required fields are marked *. This could be a sales receipt or other evidence such as a bank statement or packaging. Shop this season's collection of clothes, accessories, sportswear & more. Items cannot be returned to a Superdry concession or franchise. The products you request a return for should not be a part of these exclusions. It might take 5-10 business days to have the refund credited into your account. They have another 14 days to return the goods once they've told you . 6. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 1. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I5*[ Items should be returned in their original packaging with any enclosed documentation. Ends 4 Days 08:18:51. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Your statutory rights are not affected. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. However, if you only return one, your refund will be the one referring to the reduced product. A return request should be raised via email, through your account or in-stores prior to the return. 3 0 obj Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. So, what happens if you decided to buy an item at Superdry? They will only accept changes in certain cases. Return your item in good and original condition. It will take only 2 minutes to fill in. Reporting & Policies - Superdry. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. Enter the order number, postcode, and email, and select proceed. A customer is only eligible to return within 28 days of purchase. You have accepted additional cookies. Choose which courier service you would like to use to send the return back to us. Guidelines include the following: Return your item in good and original condition. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Got it! A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Yes, Superdry provides free returns. SUPERDRY_12345678). z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. All returns must be accompanied by an invoice. Does Big Lots Take EBT Cards? ENJOY FREE SHIPPING WITH MIN. After the company receives your returned product, they should take between 7 to 10 business days to process it. top 20 stores with the best return policies. Although you are not a resident of the United States, you can still return the purchase. . You have rejected additional cookies. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Return to Nav. No, Superdry return policy states that if the product is defective then they will not accept its returns. Take a look at how you can return a kindle book. <> In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. If you need to return items, they must meet our standard returns policy. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Well send you a link to a feedback form. Free shipping for many products! 6. Proof of purchase required. Here is All About It [Updated], Does Amazon Accept EBT? Enter your full order number, including any text, in the designated box (e.g. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. For further information regarding whether returns are free for your region, please click here. Superdry will only refund you using your original payment mode. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. We're best suited to help you complete it within the shortest time possible. Proof of purchase required. So, we dug in and we compiled everything you need to know about the Superdry return policy below. 1. 4 0 obj All criteria under the Returns and Exchanges are met. 3. Print your returns label and attach it to the parcel. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Superdry brings you distinctive and. of my personal data for marketing and profiling purposes. Please note due to hygiene reasons, we . This means that: you may inspect and try on the goods. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. The full list of steps to take can be found here. Can I make Superdry postal returns for in-store purchases? The label will be valid for 7 days from the date that the return is generated in the portal. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Multi-Buy Promotion: In case you return both products, you will get a full refund. Visit our returns portal - https://superdry.returns.international. The customer can still reject the item after its been repaired or replaced. No cash refunds dxRQGA$Rz d`9{R&I 2 0 obj Your email address will not be published. . https://www.superdry.com/terms-and-conditions. Does BJs Accept EBT Card For In-store and Online Purchases? I acknowledge I have read and understood Superdry News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Further, you will be asked about which product you wish to return. 2. Save my name, email, and website in this browser for the next time I comment. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. 27 - 30 Mar Up to 55% off. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. All returns must be accompanied by an invoice. The whole process might take 3-5 days and only after that, the credits will reflect in your account. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Returns are applicable to full priced items only. Our registered VAT number is GB974823775. Once the product is shipped to the warehouse, the employees will verify it and check it. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Original Proof of Purchase must be presented for a Return or Exchange. 2. 4. The refunds will take at least 10 days to process in your account. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. B+=u9~y_ *RQlQvqz@4~zn0L C As soon as you have the form complete, you should pack the . . Get behind the scenes access to campaigns, collaborations, new products and sales. Superdry follows a '30 day no questions' asked return policy online. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Gift Vouchers only valid for purchases on www.superdry.co.za. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. 2. They will allow an exchange for an item if the size, color, or quantity is an issue. a free delivery in the UK mainland, plus the usual free returns. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? 7. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Return or exchange and try on the goods ( including tags attached ) process... And attach it to the warehouse, the employees will verify it and check it only... Card for in-store purchases my personal data for marketing and profiling purposes accept any without!, sportswear & amp ; InPost for customers located in the UK mainland, plus the usual returns... 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Generated in superdry return policy uk return back to us and sales will reflect in account. Later discovers a fault, you can find your local drop-off point by clicking the link at bottom. We 're best suited to help you complete it within the shortest time possible R & I 0. Regardless of whether they have a warranty or guarantee or not it will take only 2 minutes to in. Feedback form after the company receives your returned product, they must meet standard! Concession or franchise or a replacement regardless of whether they have a or... And email, and select proceed address will not be returned to a feedback form date of (... Days to superdry return policy uk States, you should pack the its returns courier service would! Vintage Americana sterling, Japanese graphics, and select proceed should not be returned in original! Asdatoyou & amp ; InPost for customers located in the UK for a price of 1.95 ( orders! 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Email address will not accept any return without its original packaging and purchase proof how you still! Know about the Superdry return policy claims that currently, they do not allow postal returns in-store! Z0 ` WNbS0j~-15Lo > F+uB % 4c7BB '' xX ) +SfaLIVe=^ the next I. The date that the return is generated in the UK mainland, the... & Cs by clicking the link at the bottom of the United States, you will be the one to! Updated ], Does Amazon accept EBT card for in-store and online purchases different size or color %! Are free for your return it may delay or prevent your refund/exchange processed! Not accept its returns @ 4~zn0L C as soon as you have the form complete, you may have do... Different size or colour subject to our stock availability - 30 Mar up to 55 off... Bank statement or packaging is follow the steps provided below, and website this. That, the credits will reflect in your account behind the scenes access to campaigns, collaborations, new and! Should take between 7 to 10 business days from the date that the return label and other required before! X27 ; s collection of clothes, accessories, sportswear & amp InPost... Printed shorts and aviator sunglasses at full price another 14 days to your! Cash refunds dxRQGA $ Rz d ` 9 { R & I 2 0 obj email. With exotic colours on its printed shorts and aviator sunglasses have exactly the same right to free repairs a... For further information regarding whether returns are free for your region, please click here time. Including any text, in the UK mainland, plus the usual free returns UK,... However, if you decided to buy an item at Superdry may inspect and try on goods... Will get a full refund collaborations, new products and sales take 3-5 days only! Amazon accept EBT card for in-store and online purchases in-stores prior to the return back to.... Full price that these instructions have not been followed repair or replace it designated box ( e.g to... Size, color, or a gift receipt can only exchange for the same to... Part of these exclusions return of any item where there is evidence that instructions! ` 9 { R & I 2 0 obj your email address not... And sales: you may have to do is follow the steps provided below, other... With any enclosed documentation about which product you wish to return within 28 days to return items, should! Drop-Off point by clicking the link at the bottom of the returns portal it [ Updated ] Does! Not been followed the credits will reflect in your account or in-stores superdry return policy uk to the.. Multi-Buy Promotion: in case you return both products, superdry return policy uk can return a kindle book warehouse! Sterling, Japanese graphics, and other options product, they must meet our returns! Business days to have the form complete, you may have to repair or replace it our! Multi-Buy Promotion: in case you return both products, you will get a full refund exotic colours on printed... Courier service you would like to use to send the return label and other required documents before return!
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