We were at other resorts in Jamaica and your room key was an RFID on your wrist. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded 19 April 2022. The property is expanisve so there is some walking to restaurants but there are many. I did the Privelege Oceanfront and let me tell you it's the only way to go. ALL of the staff are so friendly. WiFi is accessible everywhere and is not an extra charge. Let me first start off with how awesome my butler team Ryan and Young were; especially Ryan!! Lunch time options are pretty limited and there was no more than two options in the evening. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Although I loved my room there was some construction touch up I think they should have done before reopening. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). What food & drink options are available at Ocean Coral Spring Resort? In your search options you have set up a booking with children. Moreover, we are pleased you loved the phenomenal job that the Priority/Privilege members staff extended. And we went paddle boarding and snorkeled the coral reef with Matt! DearRoxiPetre,Thank you for your recent stay with us and kind review.We are elated that we delivered on an amazing stay. Staff: Food was decent at most spots including the jerk shack and snack bar. The pool is massive and stretches the length of the property. {{lc.user.agencies.CompanyName}}. issues getting hot water. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. The entertainment staff were the best Ive experienced at an all-inclusive so far. Get up early (like most resorts now) if you want to reserve a chair, cabana, etc, near the pool, lazy river or beach. General Manager. Pool towels ran out mid-afternoon. OCS still has the antiquated key-card system, which meant finding whoever had the keys on them at the time. The maximum age for children in this hotel/destination is {{booking.search.setMaxAgeDestination()}} years. Food: Check in and check out was quick and easy. The lazy river is more than just lazy, there is very little flow. Please make the necessary changes to your search. We also tapped into the social media pages of The Gleaner as well, and we just pushed to the local community, because at that time borders were closed and locals started to have a sense that, hey, we can enjoy ourselves at the hotels because entertainment was closed, Lewis observed. We talked with the manager Patrick about the issues and he did everything he could to help us enjoy our trip. General Manager Justyn Jones also said a lot was dependent on the amount of vaccinations taken in the US. When we checked in, we needed linens for the pull out couch and housekeeping was there within 10 minutes. On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. Other travel agencies in the top 20 that brought business to Ocean Coral Springs and Eden Bay resorts were Unlimited Connections, Oceanic Travel Fantasies, Expressions Travel, PNS Events and Vacations, Total Travel Services, Luxury Connections, Vacay Bookings Limited, Tour Pin Travel Agency, Trafalgar Travel, Go-Jamaica Travel, Iconic Travel and Events, Dream Destinations, Chin Yees Travel, Sandy Vacation and Tours, Seventh Heaven Jamaica Travel, Gustazos Travel, and G2 Travel. Our travel agents here, they love our Jamaican products, they love Ocean by H10 Hotels as well. The small issues or inconveniences were by no means terrible, we just noticed them, since other resorts didnt have the same issue. . These kinds of feedback encourage us to continue working and improving in our services. The beaches are not large and you need to watch where you step to avoid stepping on coral. The Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. The Wendy's Company Coral Springs, FL 3 weeks ago Be among the first 25 applicants See who The Wendy's Company has hired for this role . There are ample bars and restaurants. As an example, there were tones of delicious pastries for breakfast. Teenclub room with video games available. Tanesha Clarke, director of sales and marketing of Ocean Coral Spring. Justyn Jones, general manager of Azul Beach Resort. But it sounded fun from a far.More, Dear Stushie1Thank you for your recent visit and review of our property.We are delighted that you had a positive stay, and found the resort to have met most of your expectation. We recommend calling ahead to confirm details. Then theyd be closed when youd bring the towels back because they ran out of clean towels and would shut the doors way before their closing hour so they couldnt know you returned the towels. We all have to take responsibility of maintaining the COVID-19 status as best as we can and to keep the country open and functioning without disrupting the flow. Property : The resort was beautiful and really big. Cant wait to revisit. An extensive programme of sports, games and activities aimed at young people ages 1317. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded January 11, 2021. The ocean was the most beautiful Ive ever seen. I bought the Prestige Package and my room was a Junior Suite Ocean Front, and should have access to premium liquor but I had to buy my own Scotch on the street. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, We went all out to make them feel so grateful and feel thanked. The staff is great and very polite. We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned. When we arrived we had an issue with the booking that took nearly an hour to resolve, we ended up paying more but decided to stay anyway hoping it would be worth it, we were already paying double for Christmas time. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. Community Development, Environmental Services, Finance, Human Resources, Library and Recreation Services, Office of the City Attorney, Office of the City Manager, Public Safety, Public Works. The staff here work extremely hard to make sure everything is done wel and thT you are happy. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! I would fix that by having someone remove towels if no oe has been there for over two hours. Id recommend this resort but Id advise people to continue to read the reviews to see if the service issues have improved with the additional headcount they desperately need. more. Another major problem is washrooms in the lobby and Buffet is not cleaned properly and most of the time there is no toilet paper. We are grateful for the business we had throughout that year. I was there for a conference and am still considering if I would go back on my own time. First off kids club was closed, when I asked I was told they were on lunch, when I spoke to other guests it would appear it hadnt been open in over a week. We regret to know we were unable to meet your expectations during your stay. Almost every public washroom door had a broken lock. Ocean Coral Springs beautiful but lack of service! (Ramone and two other ladies in the Martha's Market made our dining experience delightful) Ocean Coral Spring. The selected hotel only admits bookings for adults. Buffet had food replenishment issues. We appreciate you taking the time to share your experience with our Trip advisor community and look forward to your next stay. My only con is the beach. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. Its amazing receiving this award, being number one for Ocean. Position: Manager General Manufacturing 1/2 - Steam Turbine Testing Supervisor Requisition: R10078841 Category: Manufacturing and Production Location: Sunnyvale, CA, USA Citizenship . House keeping cleaned our room every day without fail, changing the sheets, fresh towels, mopping the floor and antibacterial spray everywhere. Regards, Sabrina De Pasquale. Ocean Coral Spring features the Daisy Club, a full programme of activities for children aged 412, led by a team of professionals and accompanied by the mascot Daisy. At Ocean Coral Spring guests can relax without having to worry about a thing 24 hours a day. A few days before I left there were no facial tissues in any of the rooms. Customer service is a ten. Then I see it on the menu at the lobby bar. We tried the Italian, American, Japanese and West-Indies a-la-carte restaurants. The lazy river needs better control of the floaties as adults take them hostage and even sit on them at the swim up bar instead of putting them back for others to use. It was easy to find verse the previous reviews stating otherwise . We started to concentrate on a lot of marketing on social media. Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis (left), at the 2021 Ocean Coral Spring and Ocean Eden Bay Top 20 Travel Agent Awards Ceremony at Ocean Eden Bay, which was held recently. Overall, we had a great time at the resort. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a good one despite the beach not being in its best condition. We are happy to learn your birthday trip was a delight. The one drawback with the beach is that the first 3 or 4 feet is extremely rocky or with coral. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bad because they actually make you wait if you come when the place is half empty because they cant manage a full restaurant with the staff they have. And am also going to recommend them to you Sashorn and I know you will make sure Micheal and shameika take good care of them, Dear Guest,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. ****Beautiful resort. Throughout the complex they were running out of supplies (milk and sugar in the cafe). Number of persons Number We did very well in 2021 because of their support, because they went out during the pandemic and they sold and promoted our business, and were so grateful, she related. It is quite a big property and it is immaculate (something youd expect for a resort that was built in 2019). Staff were slow, but as I said, there werent enough of them. Mosquitos can be an annoyance on the patio once the sun went down. Labelling the local travel experts as excellent partners, Tanesha Clarke, director of sales and marketing at the 957-room Ocean by H10 property, said the work laid down by the travel agents contributed largely to their success, and they had to find a way to say thanks. The food was amazing, eating in a different restaurant every night, with no issues. Our team checks each review posted on the site disputed by our community as not meeting our. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). Customers of this service will rest in the Privilege Junior Suites and Privilege Master Suites and will have access to the Privilege Lounge with concierge service and computers as well as . Many resorts have issues with hot water, but at OCS, the water was always very hot. The safe also had an issue that was fixed in hour. Rooms on floors 1-4 have better furniture on the balcony. Best Private Van Service. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There was events taking place everyday on the hour! The pool grill was also closed. Booze inventory was hit and miss. These are away from the main pool and beach so they dont disturb anyone. There is no premium liquor, the bar is always running out of beers and other products. The resort opened in 2019 but the wear and tear in some areas looks so much older. 7/4/2022. The jacuzzi tub had no stopper but we did not plan on using it anyways. We appreciate you sharing your experience with us, however we apologise for not meeting some of your expectations. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Juan Carlos Fernandez-Friera, a Spain native who is the vice-president of marketing at Ocean by H10 Hotels, said he made a personal choice to be present at the awards to show his appreciation. the mini fridge was stocked daily but on a couple of days we had to call the desk and remind them. Ocean Coral Spring features the Daisy Club, a full programme of activities for children aged 412, led by a team of professionals and accompanied by the mascot Daisy. The Ocean Coral Spring is a new five-star resort located in Trelawny, Coral Spring, Jamaica. Tripadvisor performs checks on reviews. You may want water shoes for this purpose. All Inclusive from $ 377 per night + Free Transfer. Which room amenities are available at Ocean Coral Spring Resort? Dear Jimmy, Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. nice balcony too. Have just returned from a 2 week stay here and it was incredible! You are in a different country and not home. And the balcony doors are pretty soundproof. I would never book this place again, its a nice complex but there are far better on the island with much better service, food and entertainment. We are happy to learn your birthday trip was a delight. Room types may vary. 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In fact, the pace at which the US is going could see Jamaica receiving 75 to 80 per cent coverage from that country, and the UK could be at 60 to 70 per cent. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. So we used that to our advantage and went on from there.. The grounds are very well kept, and the staff cleans the pool and walkways daily, in the early hours of the morning. One of the best hotel I ever been to I was very pleased. At the kids pool there is nowhere to have a drink and nobody serving, its a decent enough walk to the main pool, and having to do it throughout the day was a complete pain. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Shanna from the lobby bar was also sweet and Donjay also. Private Airport Transportation to Ocean Coral Spring Private Transportation Service Private Car Service from Montego Bay Airport. We do hope to welcome you here with us in the future and to make your experience a more memorable one, if you allow us another chance.Regards,Sabrina De Pasquale, I want to give a big shoutout to my girl Shameika and her crew at the Pool Bar and Orlando and his crew at the Lobby Bar and big up to chef Micheal at the Jamaican Gill best service we ever received for a chef at any hotel thanks to Sashorn for linking us up with him everyday he make sure we taken care of without asking for anything in return, and thanks again to Sashorn our Miss Fix It who ensure our vacation turned out to be perfect. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. The buffet was good. Been to many resorts all over Jamaica, this is hands down the worst run, worst rooms, rude staff etc just dont go. Taxes and fees that are shown are estimates only. Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. The Privilege lounge had great people and food (shout out to Juliet, Julienne , Junior and a couple of others that insured we were well looked after) They had decent entertainment at showtime, on the courtyard and daily at the pool or beaches. Our aim is to provide an exceptional experience for our guests and I am happy we met the mark with you.When next travel takes you to our destination, we are inviting you back.Best Regards,Maydene Malcolm. Dear Keneesha,Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Not great, but good. The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. Other comments Some have mentioned the lack of urgency to requests, and in all honesty, our experience was the opposite. Crew the guys were great and the Disco was awesome, The DJ kept the vibe. The bartenders have a very heavy pour so if you dont like strong drinks, you better let them know. Sign up for The Gleaners morning and evening newsletters. Butler we had were horrible had to drag our bags from ocean front suite after waiting for 45 minutes, staff loves the staff, even gave the grounds crews drinks before the guests. Yes, pets are typically allowed, but it's always best to call ahead to confirm. General Manager. However, it is very important to note that we are currently improving the landscape of our beach and will be more enjoyable after this project has been completed. Stay was great, Sashorn and Kadian were very attentive. The food at the restaurants was average. Dear torontomila,Thank you for your recent visit and the positive rating provided.We are happy to hear that you found the resort to be lovely and have also noted the areas of improvements mentioned.Your feedback is very important to us, I have shared your comments with our operational team, who is constantly working to improve our hotel.We look forward to welcoming you back in the future, to an experience surpassing the last, I will be happy to personally co-ordinate.Best Regards,Maydene Malcolm. The food was great also! Best Regards, Maydene Malcolm, Grand Palladium Hotels & Resorts in Jamaica, Jamaica Adults Only and Adult Friendly Resorts, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Reggae Walk of Fame and Museum. Tripadvisor performs checks on reviews. I had the best time! The chairs on the patio were not very comfy as they have no cushions. I wasn't that blown away by the cuisine but I've never been a big fan of all inclusive resort food. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review. You can see our list of hotels and destinations by clicking on the icon on the right. Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. Be proficient in the use of all bar equipment, glassware and ingredients. The country's newest hotel chain H10, operators of Ocean Coral Spring, say they, too, have seen an improved booking pace for spring and particularly from June onwards. At the Ocean Coral Spring, youll find an extensive programme of daytime and night-time activities led by the Blue Team entertainment team. I loved my room I got a roof top patio and i must say I was heartbroken when it was time to leave. This is a bit of a drawback for those who like the crashing waves, or just the ability to swim in the ocean. Most workers (except the restaurants) that I can in contact with were very kind. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. I visited for my 50th birtday this past December. We appreciate the awards, as well as the incentives. Room: The opening coincided with the COVID-19 pandemic, and so Clarke said it was tough after having done such a major investment and then have the pandemic come upon us and then being closed, without any opportunity to make any business. It offers good-quality service, it has a bowling alley, it has a convention centre, it has a lazy river, and it has many features that some others do not have, James-Watts analysed. One of the main issues with the resort is really some of the customers, as they can show their lack of manners in the buffet areas (like having the pasta cook make something twice as they changed their mind), or let their children run amok in bar areas or again in the buffet areas especially Martha's Market. Listed on 2023-03-01. I just came here for this event for the local travel agents. All hands need to be in deck now to get our citizens vaccinated with continued efforts to respect and follow the protocols to reduce our positivity rate. The ocean was the most beautiful Ive ever seen. We got a standard room and we were not a part of the Privilege Club. Last week, for us, was the best week since COVID-19 has started, and this week is looking to exceed it, and if we follow this trend and we dont do anything stupid, our summer is looking like it will be about probably 60 to 70 per cent of our 2019 numbers, which would be an exceptional recovery for us, Bourke stated. Copyright 2023 The Gleaner Company (Media) Limited. Reserve and pay in Cash or Credit Card on Arrival. Ocean Coral Spring - All Inclusive Hotel Overview Slip away to Jamaica and enjoy a vacation at Ocean Coral Spring! Blessings to all. The resort is beautiful and well laid out. Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. The beach is nice but small so if you like to go for long walks on the beach, this isnt the place. Yes, dry cleaning and laundry service are offered to guests. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Achieve personal / store sales goals and service objectives. Their director of sales and marketing, Tanesha Clarke, in response to Sunday Gleaner queries, spoke of a pent-up appetite for travel. They have a little work to do. Job Description. - See 1,812 traveller reviews, 2,069 candid photos, and great deals for Trelawny Parish, Jamaica, at Tripadvisor. For a 5* resort, we felt there should have been more variety. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. . Unfortunately, I did see a few occasions where the staff were spoken to very rudely by customers, and they did respond in a way that i felt was just. 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