The FCA requires us to monitor all our customers accounts to see how theyre managing their repayments. No need to re-register!Not Registered for Online Account Manger?If youre not registered for Online Account Manager then no problem! Never share your OTP with another person. If your account is still in Persistent Debt after 36 months we are required to take additional measures to help you pay off your balance in a reasonable period. We need to see that an account is well managed and payments are made on time over a number of months before we can offer you a credit limit increase. The Card Security Code is the last three digits that appear on the back of your card, on the top right hand corner of the signature panel. No impact on your credit rating. Phone number : 08003282523 If you choose to use a TPP, please ensure you understand how their service works, such as how they access your account with us and how they will protect your data. Information about COVID-19 and your finances is also available on the FCA's website. We have a team of specialists who can look at your options and find the best way we can help. On 01-08-2018, an answering machine gived another customers service number. Although you must not, generally, give the security details you use to log-in to our online service to anyone else, you may give them to a TPP if it is necessary to do so. Ridiculous at anytime and specially these days. The exception to this is that we will not reflect any change to Bank Rate if it falls below 0%. Our system uses many layers of security including a Password and Security Number. If you would like to view past statements and details of your interest rates, simply log in or register for online account services. When it comes to security, no one takes it more seriously than marbles. Your private account information is stored on a computer that's secured both physically and electronically. Make a payment on your account. Complete the short form For all cards enter the main cardholder's credit card number, date of birth and credit card expiry date and then select 'Activate'. Please remember if you can't make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help. All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews 42 in Group Chat | View Stats. One of the great advantages of marbles Secure is that you can use it from any computer connected to the Internet and has a compatible browser. Online account manager. We recommend that all customers register for Online Account Manager or download the App. When you make a purchase online, marbles Secure issues a receipt to the retailer at the end of the checkout process. when booking a hotel or hiring a car) the transaction amount may be unknown at the point you authorise the transaction. Data privacy and security practices may vary based on your use, region, and age. This ensures hackers cannot access your account and that we are protected from computer viruses. If you wish to change your payment due date please call customer services. Always tell us if youre moving house, keep your statements and receipts safe (dispose of them securely) and never disclose your PIN to anyone else, not even a marbles card customer services advisor. If you don't please call our Customer Services team on 0333 220 2691*. The app does not show if you have made payment for that month or if it was for the previous month, so if you cant remember if you have paid the app doesnt show you.I set up a direct debit last month, it has not been taken and I now have a late payment notification, I was unable to pay a couple of months ago as the app was experiencing major issues that Marbles knew about which prevented me logging in and when I finally got in the payment page didnt work. Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively. Then once you are in it crashes constantly, freezes, goes through making a payment and confirms the payment as you make it but doesnt take the money. 0333 220 2692 *. Receive e-statements and manage payments. We will never ask you to supply personal details in emails. Yes, you can change your Payment Due Date 3 times a year. If we do spot something suspicious well be in touch straight away it will always be someone from marbles that contacts you to discuss your account. so for that reason I had to give 4stars. Simply follow the retailer's normal checkout process. For complaints, you should contact the financial ombudsman service at complaint.info@financial-ombudsman . But the good news is that no one else will be able to get to your account simply by using your PC. Every payment you make requires Touch ID, Face ID or a passcode for added security. section of your Credit Card Agreement for further details). 10 out of 10 card if you need to boost your credit. Your promotional and Purchase Plan rates will remain the same for the amount of time you agreed with us, as long as you continue to pay your balance on time and don't go over your credit limit. You can activate the additional card online or by calling the number on the credit card sticker. You will get a page with a Processing. message after you have entered your payment details. Please also remember to sign your new card with your usual signature immediately. We recommend that you make at least the Payment Requested shown on your statement each month. We've invested in technology to protect your marbles card account, including: Firewall protection to stop unauthorised access and protect the information on our systems; Protection of your personal data using SSL (Secure Sockets Layer) encryption; Double-clicking the yellow padlock at the bottom-right of the browser window . Each time you make a balance transfer youll be charged a minimum of 3 or 3% of the balance transfer value, whichever is greater. Terms apply. However please keep in mind if you only pay the contractual minimum payment (or close to it) this means it costs you more and takes a long time to repay your debt. But! Hi Rick, thanks for the review. At any bank (using Giro Credit Slip) 5 working days, Online and telephone banking 1 working day, your monthly instalment plan payment; and/or, contractual minimum payment (plus any arrears), monthly instalment payments, if applicable. Your marbles card is accepted in 32 million places and 600,000 cash points around the world. You can make Boosted Payments manually online or by calling us or by setting up or amending an existing Direct Debit. To help you clear your balance faster and save on interest you can make a Boosted Payment. Everyone just uses phones and tablets. You can of course make additional payments whenever you choose. Choose a monthly repayment date that suits you. You can also do your bit to keep your identity safe from theft. Find out whether you could be accepted for a marbles credit card before you apply without affecting your credit rating. Tap More > Contact Us > Chat Now, to access our Chat service. Find out if you could be accepted before you apply. If you set up a Direct Debit, the amount will be shown on your statement and your account summary online each month before your Direct Debit is collected. The Financial Ombudsman Service hasmore on 'exceptional circumstances'. We will let you know your new rate on the next statement you get following any change. This is easy to do just call our customer services on 0333 220 2692* and request a new one. Regulatory agencies and self-regulatory bodies. now I'm just chasing my tail keeping up with the massive hike in interest every month. If youre suspicious that your personal details may have been used fraudulently, its always best to obtain a copy of your credit report. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. We need you to ensure your mobile number and landline are correct so that you are able to receive one-time passcodes (OTP). For Touch ID, hold your iPhone near the reader with your finger on Touch ID. Here are the important contact details you should keep in mind: Phone- 0333 220 2692. The monthly Payment Requested includes your contractual minimum payment and, where shown on your statement/account summary includes: If you had a Direct Debit set up to pay only the contractual minimum payment, we will now collect the full Payment Requested amount unless you contact us and ask us not to. This can be changed up to three times a year. Welcome! We are closed on Sunday. Youll need your new credit card to hand and we may need some of your personal information to complete the activation. Your marbles, your way. Once you have set up your Direct Debit we will send you an email or SMS the next working day advising that your Advance Notice document and Direct Debit guarantee can be viewed in the Online Account Manager. Your calls may be recorded for accuracy of information. If you cannot make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help. Okay, the bad news is you'll have to enter your Password each time you log in. If youre still having problems, contact us. But as I was using it so well and paying off quickly it then got boosted to a 1,000, and I continue to use it so well I am now on 5,000 credit just by keeping Payments paid on time or paying as much as I can. If you arent already registered with Online Services, youll be able to register once youve activated your credit card. You can do this simply by using the PIN change facility on any ATM machine offering PIN services option and following the instructions on screen. Manage your account anywhere, anytime, with our secure mobile app. There are some exceptions to this including the way we allocate payments to any instalment or PayDown plan. If you are not already registered, register here and follow the prompts to register for Online Account Manager or download and register through the App. The marbles Card You can manage your account online Having a marbles card is really handy. An automated service is also Monday to Sunday 24 hours. You can find out when your payment is due on your monthly statement or on your Online Account Manager. Yes, you can ask for your credit limit to be increased (and we will consider your request) or decreased. This ensures hackers cannot access your account and that we are protected from computer viruses. Thank you for your lovely detailed review! When we do, this Recommended Extra Payment will be shown on your statement and on your account summary in Online Account Manager and our mobile app. I'm sorry to hear that your interest rates have increased Dawn. No hackers will be able to understand what's going on if they intercept anything. The Certificate is issued by Verisign, a company who are experts in Internet security. Have a look around the site and find out what marbles has to offer you. This was my first credit card and I started with a low credit balance of 250. The easiest way to add your marbles card to Google Pay is via the marbles app, if you haven't already, download it today from Google Play. Terms apply. Authorised and regulated by the Financial Conduct Authority. Account aggregation is an internet-based service that allows consumers to view their financial information from multiple products, across multiple financial institutions, on a single web site. If you do, we will contact you to let you know and suggest ways that you can increase your payments. Copyright 2023 Apple Inc. All rights reserved. In certain instances (e.g. You must still make at least your contractual minimum payment by the due date. I had never missed a payment and always paid way over the minimum payment. This part gets a bit technical. If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0333 220 2692* immediately to disable your card in Apple Pay. We will update our systems with your preference straight away, so you will not be selected in future, but please be aware that you may receive marketing that is already in production, for a few weeks. Highly recommend them. The registered office for these companies is: 7 Handyside Street, London, N1C 4DA. Start by opening our secure online form by selecting the Activate your credit card button. We are creating a direct link between your interest rates and the Bank Rate so that the interest rates you pay will move in line with any changes to Bank Rate . Its completely free of charge and is simple to arrange, call our customer services on 0333 220 2692* for more information. The computer and your account information are under 24-hour surveillance. The fee is charged on the day of the transaction. Our verdict The computer and your account information are under 24-hour surveillance. Go to 'Login' to access your account or 'Register' to create your account. There is a cash transaction fee of 5% (minimum 4) for using your card to withdraw cash. You can use Find My iPhone to set your device in 'Lost Mode' via the following link: You can then secure it with a new password, or erase your personal data. Outside of working days or after 3pm on working days, and on Bank Holidays and weekends, your Balance Transfer will be processed on the next working day. Other reasons are set out in your agreement. If your phone has been lost or stolen, or compromised in any other way, you will need to call our Contact Centre on 0333 220 2692* immediately to disable your card in Google Pay. Select 'Activate your credit card' Start by opening our secure online form by selecting the 'Activate your credit card' button. The system reviews the accounts periodically and sometimes it can mean that the rates are increased due to a number of different factors - internal and external. The easiest and fastest way to view your transactions, make a payment, view your PIN or manage your account is through Online Account Manager or your marbles App. Your interest rates shown on your statements. Contact information for Marbles Activate your marbles card with its free or geographic phone number. Credit limit review after 3 months i.e. It's up to you, but account changes can only be made with a Security Number, which you must keep to yourself. It has introduced new rules which require us to take steps where customers are in Persistent Debt. You will not normally be charged for receiving an OTP. We will also report the missed payment to credit reference agencies. I would have given 5* . Just remember to make sure you pay at least the contractual minimum payment each month by the due date shown on your statement. Or if you prefer, you can choose from various Direct Debit options including making the payment requested on your statement, the boosted amount, the full outstanding balance or a fixed amount. Once you've activated your card you will be able to use it for purchases in store and online. 968406, Registered Office: 25 Gresham Street, London EC2V 7HN. If you dont have a mobile phone, you can download the marbles Card app (if you have access to a device). If you have an iPhone or iPad you can download our app from the Apple App Store. Authorised and regulated by the Financial Conduct Authority. Getyour free Experian credit report online with a free trial of CreditExpert. For more information on accessibility please follow the link:https://www.marbles.com/accessibility/. When you take out a marbles account, we ask you to have Internet Explorer or Netscape version 4.0, or above. It's important that you make at least your contractual minimum payment on time every month and keep within your credit limit as this may affect our decision. It's protected electronically by what's called a firewall. 1. To be eligible for a Marbles credit card, you must: Be at least 18 years old. Several people can access the marbles on-line service from the same PC, but not at the same time. Be resident in the UK. If you need to connect with us, the easiest way to is to chat with us through your marbles App. marbles is a trademark of NewDay Cards Ltd, which is used under licence by NewDay Ltd. These documents will also give you further information on your Direct Debit set up. Here are just some of things you can do online: Find out about how you can manage your cards with our app and Online Services. In certain circumstances we may freeze your card until you increase your repayments. If your balance is less than 5, then the full amount will need to be paid. Don't worry if you're not sure what browser version you've got - we'll work this out for you when you visit us and let you know how to upgrade it if you need to. Activate YOUR Marbles. Youll need the following details to hand:- Last name- Date of birth- Postcode- Your card details OR your account number, Ive been using this card for 5 months now, I got it originally to improve my credit score, however I find it by far a great tool and so convenient, I use it all the time now for fuel, meals out etc when I dont have the ready funds, if Ive had a lean month with bills, then I pay it off in full before my statement date, just the convenience of it all is fantastic, the app itself is clean and fresh and is flawless in the way it works, after a payment the credit limit is fully restored the day after, with payment pending until the day after that as well, but one feature I particularly like is the live chat feature in the top right corner of the app, looks like a speech bubble, I had some questions the other day and i was connected virtually straight away no messing, the woman I messaged was helpful to the extreme and didnt make me feel like an idiot for needing further clarification over the fact its been a lot of years since I used a credit card, so was just needing further information, she totally understood and helped explain how the billing cycle works, so all in all both the app and the card are superb, even the card design is nice to look at and admire (bit sad I know) but I appreciate having it and am so grateful I got accepted in the first place. This ensures that no strangers are looking over your shoulder or watching you on close circuit TV. An encryption key is randomly created for each Internet Banking session. It is easy to transfer a balance, either by making a request through your online servicing account or by calling 0333 220 2692*. If it isnt, we will ask you for a manual payment to cover your upcoming Payment Due Date. If you have any additional cardholders, please use the main cardholder's information to activate these cards. Many online retailers are already participating in the marbles Secure service. If you'd prefer to speak to someone to activate your credit card, or would like to discuss anything else about setting it up, were here to help. This lets them swap info in coded form. We have dedicated teams to monitor account activity and intercept any suspicious transactions. If this is not an option, connect with your travel insurance provider, ATOL or ABTA. You should receive your OTP within seconds, in exceptional circumstances, it could take a couple of minutes depending on network coverage. By post - It's normally quicker to call and speak with a marbles card advisor on 0333 220 2692 *, however if you would like to contact us in writing by post, please do so at the following address: marbles Customer Services. The registered office for these companies is 7 Handyside Street, London, N1C 4DA. Receive text alerts when youre approaching your credit limit. Manage your account anywhere, anytime, with our secure mobile app. We can still make changes to your interest rates for other reasons as we do already. We may not think the transaction is risky, or it may be that the retailer does not use marbles Secure yet but you will still be able to purchase at these retailer's site. Managing their repayments theyre managing their repayments not reflect any change to Bank Rate it... 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